Assemble announces integration with Access Charity CRM

Features, News

Written by Katie Taaffe

Our market leading volunteer management solution became part of The Access Group family in June 2022. We are now thrilled to announce the integration between Assemble and Access Charity CRM.   

The complimentary products, which sit side-by-side in our Not For Profit Division, each provides specialist functionality for donor and volunteer management and together will empower customers with an even more comprehensive offering. 

Collectively we recognise the inefficiencies that come from siloed information and toggling across multiple systems. These developments will further improve the experience for customers and the many processes that support the volunteer and donor journeys. Furthermore, the shared data will help provide a more holistic view of both fundraising and volunteering activity within an organisation.

With a decline in volunteer numbers evident in the charity and not-for-profit sector, the integration aims to empower Charity CRM customers to hone their volunteer recruitment and engagement in a way that cannot be replicated by CRMs or spreadsheets alone.   

Jess Ball, Product Director for the Not-For-Profit and Education division at Access, commented, “Data from the Charities Aid Foundation’s (CAF) UK Giving report found that only 13% of people said they volunteered in the last year, compared with 17% pre-pandemic, which represents about 1.6 million fewer people volunteering over the past five years.   

We recognise that for our Access Charity CRM customers there is a clear benefit by using Assemble to combat declining volunteer numbers as, unlike a CRM, Assemble has specialist features to manage every stage of the volunteer journey; from recruitment and onboarding, through to management, engagement, and retention. Volunteers can login via their volunteer portal or mobile app to get information, training, and updates, ensuring they have everything they need for a positive volunteering experience and long-term relationship with their chosen charity.    

As such, integrating our Access Charity CRM and Assemble products enables our customers to enhance their supporter experiences with richer and more personal interactions due to increased awareness of how they engage with their organisation. Many supporters donate time, funds and other means of support, and we should be able to give them the best possible experience based on their individual journeys with a combination of both solutions.”